Privacy Policy

Privacy Policy

1. Introduction

We value your privacy and are committed to protecting your personal information. This policy explains how we collect, use, store and protect your data when you visit our online shop, place orders, or interact with us. We comply with the Protection of Personal Information Act, 2013 (POPIA) and applicable South African laws.

2. What we collect

• Identity & Contact: name, email, phone, billing/shipping addresses.
• Account data: username, password (stored securely).
• Order & Transaction data: items purchased, totals, and payment confirmations processed via CallPay.
• Invoicing data: invoice details generated via Sage.
• Marketing preferences & engagement: subscription status and campaign analytics via Mailchimp.
• Technical data & cookies: IP address, device/browser info, pages viewed, and cookie identifiers.

3. How we collect your information

• Directly from you (forms, checkout, account creation, support).
• Automatically via cookies and similar technologies when you browse our site.
• From service providers we integrate with (CallPay, Sage, Mailchimp) to complete the services you request.

4. How we use your information (purposes)

• Process, fulfil, and deliver orders; provide customer support.
• Generate and send invoices via Sage.
• Accept secure payments via CallPay (we do not store full card details).
• Send service messages (order updates, account notices).
• Send marketing communications via Mailchimp where you have opted in (unsubscribe anytime).
• Improve our website, products, and user experience.
• Comply with legal and tax obligations.

5. Legal basis (POPIA)

We process personal information based on: your consent (e.g., marketing), contract (to fulfil orders), legal obligations (tax/accounting), and our legitimate interests (e.g., site security, fraud prevention).

6. Sharing of information

We do not sell your personal information. We only share it with:

• Processors: CallPay (payments), Sage (invoicing), Mailchimp (email marketing), hosting/IT support providers.
• Authorities: where required by law or to protect our legal rights.
• Business transfers: in the event of a merger, acquisition, or sale of assets.

7. International transfers

Some providers (e.g., Mailchimp in the USA) may process data outside South Africa. We take reasonable steps to ensure such transfers comply with POPIA, including appropriate safeguards and contractual protections.

8. Cookies & similar technologies

We use cookies to operate our site, remember preferences, and understand usage. You can control cookies in your browser settings. Blocking cookies may affect site functionality.

9. Security

We implement reasonable technical and organisational measures to protect personal information (encryption in transit, access controls, secure hosting). No system is completely secure; we monitor and improve controls regularly.

10. Retention

We keep personal information only as long as needed for the purposes above or as required by law (e.g., tax records typically kept for 5 years).

11. Your rights

• Access your personal information we hold.
• Request correction or deletion (where legally permissible).
• Object to or restrict certain processing.
• Withdraw consent for marketing at any time (use the unsubscribe link or email us).

To exercise your rights, contact support@dsignx.co.za. We may verify your identity before actioning a request.

12. Children

Our services are not directed to children under 18. We do not knowingly collect information from minors.

13. Changes to this policy

We may update this policy from time to time. We will post the latest version here with an updated effective date.

14. Contact

Questions or concerns? Get in touch:

DSIGNX (PTY) LTD
36A Reitz St, Central, Kroonstad, 9500
support@dsignx.co.za